COVID Updates

COVID UPDATE - MARCH 2022

Phone bookings can be made online or in person at the Box Office on 6592 5466 between 10am and 1pm Tuesday to Friday.

Information on restrictions in regional LGAs can be found here.

If any shows need to be rescheduled due to covid related factors we will contact ticket holders in chronological order of performance when new dates have been confirmed. We sincerely thank you for your patience.

The health and safety of our patrons, staff and performers is our highest priority.  In order to operate the MEC safely, we have implemented a range of enhanced measures and protocols. 

The wearing of masks indoors is no longer mandatory, but you are welcome to wear a mask if you wish, and you can request that staff members wear a mask while serving you. 

IF YOU HAVE PURCHASED TICKETS TO A PERFORMANCE AND HAVE CONCERNS ABOUT THESE CHANGES, PLEASE CONTACT US ON 6592 5466.

STAFF TRAINING AND COVID SAFE STATUS

  • MEC staff have received training in COVID safe procedures and protocols for your protection and peace of mind.
  • Manning Entertainment Centre is officially recognised and approved as a COVID safe business.

TICKETS AND ALLOCATED SEATING

  • It is a special condition of entry that you must remain in your allocated seat for the duration of the performance.
  • We encourage patrons to present their email tickets on their phone, or familiarise themselves with and say their seat numbers when displaying hard copy tickets to ushers, so that there is no need for ushers to handle the tickets.

VENUE CLEANING

  • An enhanced cleaning schedule has been activated throughout the venue.

YOUR OBLIGATIONS

  • If you are unwell you must not attend the performance
    Should you be unwell, please contact us PRIOR TO THE PERFORMANCE to discuss whether you are eligible for a refund or exchange.
    Please note: if you are visibly unwell, or refuse to cooperate with social distancing, you will be asked to leave the venue for the safety of all of our patrons, staff and performers.
  • Patron Contact Details
    The patron who has purchased tickets in their name is required to have access to contact details of all members of their group.
  • Cashless Transactions
    Please purchase tickets in advance where possible so that they can be emailed to you. At the MEC please use tap and go rather than cash for ticket, drinks and food purchases.
  • Social Distancing and Personal Hygiene
    Undertake good hand and respiratory hygiene measures: wash hands frequently and use hand sanitising stations within the facility.
    Keep a safe distance (at least 1.5m) from other patrons when not seated. Observe floor markings at service areas and theatre doors. 
  • Remain in your allocated seat for the duration of the performance.

The MEC team will monitor the movements, attendance numbers, compliance, and comfort levels of the public. Front of House staff will be onsite to assist patrons.

Patrons acknowledge that while the MEC has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the MEC at their own risk without recourse to claim against the Venue regarding health outcomes.